When you order custom designs, they are created as closely as possible to the picture online. Please remember that each is custom made by special dedicated balloon artist and not arrangement will look the same, as a flower will never look exactly as another one.  Substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner.  The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item. While substitutions may be necessary, we do attempt to keep the same look and feel of the arrangement by using balloons and products of greater or equal value. If we are unable to fulfill an order without changing the look or overall style, we will contact the purchasing customer for consent.